Waya Rider Terms of Service

Version 1.0 | Effective Date: August 4, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Rider") and CHENGDA GLOBAL LTD, a private limited liability company incorporated in the Republic of Ghana, with registration number CS101800526 ("Company", "we", "us", or "our").

By downloading, accessing, or using the Waya mobile application (the "App") or any related website, platform, or service (together with the App, the "Service"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

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1. Introduction and Acceptance

1.1 The Service is an online platform that connects Riders with independent drivers ("Drivers") who provide on-demand and scheduled road transportation services (each a "Ride"). The Company provides technology, dispatch, and related platform services only. The Company is not a transportation carrier and does not own, operate, or control any vehicle used in connection with the Service.

1.2 By registering an account, or by otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our [Privacy Policy](privacy-policy-en.md) (the "Privacy Policy"), which is incorporated into these Terms by reference.

1.3 If you do not agree to these Terms or the Privacy Policy, you must not access or use the Service, and you should uninstall the App.

2. Definitions

In these Terms, unless the context requires otherwise:

"App" means the Waya mobile application made available for download on iOS and Android devices.
"Driver" means an independent third-party service provider who has entered into a separate agreement with the Company to provide transportation services through the Service.
"Ride" means a journey arranged through the Service between you and a Driver.
"Service Fee" means the fare charged for a Ride, calculated in accordance with Section 8 below.
"Wallet" means the in-app electronic balance maintained on your behalf by the Company.
"Platform" means the software, systems, and technology operated by the Company that enable the Service.

3. Eligibility

3.1 You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the full legal capacity to enter into these Terms.

3.2 The Service is available only in jurisdictions where the Company operates the Service. You agree to use the Service only in such jurisdictions and in compliance with all applicable local laws and regulations.

4. Registration and Account

4.1 To use the Service, you must create an account using your mobile phone number, including the applicable country code. We will send a one-time verification code by SMS to the phone number you provide. You agree to provide accurate, current, and complete information during registration and to keep such information up to date.

4.2 You may optionally set a password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3 You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4.4 You may not register more than one account, create an account on behalf of someone else, or transfer your account to any third party without the Company's prior written consent.

4.5 The Company may suspend, deactivate, or terminate your account at any time if we reasonably believe that you have breached these Terms, that your account has been compromised, or that such action is necessary to protect the safety or security of Riders, Drivers, or the Service.

4.6 You may delete your account at any time through the App, subject to the completion or lawful cancellation of any pending Rides and the settlement of any outstanding amounts owed under these Terms. Certain records may be retained by the Company in accordance with the Privacy Policy and applicable law.

5. Use of the Service

5.1 The Service enables you to:

(a) request an immediate or scheduled Ride by specifying a pickup location and destination;
(b) track the status and location of your Ride, including the estimated time of arrival;
(c) communicate with your Driver through the in-app chat or calling features;
(d) share details of your Ride (including vehicle, route, and estimated arrival information) with third parties you choose; and
(e) access such other features as the Company may make available from time to time.

5.2 The Company may from time to time offer additional features, services, or options (such as additional stops, wait time, or vehicle options), which may be subject to additional fees as disclosed in the App at the time of booking.

5.3 You agree that your use of the Service does not create any employment, agency, partnership, or joint venture relationship between you and the Company or any Driver.

6. Rider Responsibilities and Prohibited Conduct

6.1 You agree that you will:

(a) provide a valid pickup location that is accessible to the Driver;
(b) be ready at the pickup location at the time of pickup;
(c) treat Drivers with courtesy and respect, and not engage in any unlawful, harassing, discriminatory, threatening, or abusive conduct;
(d) ensure that any child in your care is appropriately secured in accordance with applicable law, and that any child seat or safety equipment you require is provided by you, unless otherwise agreed;
(e) not damage, soil, or misuse any Driver's vehicle, and pay for any damage you cause;
(f) comply with all applicable laws, including road safety and traffic laws; and
(g) pay all amounts due for Rides and any other charges in accordance with Section 8.

6.2 You agree that you will not:

(a) use the Service for any unlawful purpose or to transport any unlawful, prohibited, or dangerous goods or substances;
(b) misrepresent your identity, or provide false or misleading information;
(c) create accounts through automated means or attempt to interfere with the operation of the Service;
(d) harass, stalk, threaten, or otherwise violate the legal rights of any Driver or third party;
(e) engage in fraud, including arranging Rides with no intention of payment or colluding with Drivers to evade fees;
(f) solicit Drivers to perform services outside the Service or to accept payment outside the Service;
(g) reverse engineer, decompile, or otherwise attempt to derive the source code of the App; or
(h) use the Service in any manner that could damage, disable, overburden, or impair the Service.

6.3 We may take action against your account, including suspension or termination, and may restrict your ability to request Rides if you breach this Section 6 or any other provision of these Terms.

7. Booking, Cancellation and No-Show

7.1 Requesting a Ride. When you request a Ride, the Company will dispatch the request to nearby Drivers through an automated matching process. A binding agreement for the provision of the Ride is formed between you and the Driver when the Driver accepts your request.

7.2 Scheduled Rides. If you book a scheduled Ride, your request will be dispatched automatically at the scheduled time, or as otherwise disclosed in the App. Scheduled Rides are subject to Driver availability.

7.3 Cancellation. You may cancel a Ride request at any time before the start of the Ride. If you cancel after a Driver has accepted the request but before the Ride begins, the Company may apply a penalty in accordance with its then-current policies, which may include a deduction to your rider rating or credit score, restriction on requesting new Rides, or, where technically supported and disclosed to you at the time of booking, a cancellation fee. Neither you nor the Driver may cancel a Ride after the Ride has begun.

7.4 No-Show. If you are not available at the designated pickup location within a reasonable time after the Driver arrives, the Driver may cancel the Ride and the Company may apply its then-current no-show policy.

8. Fares, Payment and Billing

8.1 Fare Calculation. Fares for Rides are calculated using the pricing engine operated by the Company, which may include a base fare, a distance-based component, a time-based component, a waiting-time component, surge or time multipliers, zone-based pricing, and other components. The applicable fare will be displayed or estimated in the App before you confirm your Ride request.

8.2 Fixed-Price ("RANGE") Fares. For certain Rides, the Company may present an estimated fare range. Where applicable, the Driver may enter a fixed price within the displayed range at the time of accepting the Ride, and the final fare will be the fixed price agreed for that Ride.

8.3 Payment Methods. All Rides are payable after the completion of the Ride (post-paid). You may pay for a Ride using:

(a) cash, payable directly to the Driver upon completion of the Ride;
(b) your in-app Wallet balance; and/or
(c) such online payment methods as the Company may support from time to time through its payment service providers.

8.4 Wallet. The Company may credit funds to your Wallet through top-ups or promotions. Your Wallet balance may be used to pay for Rides and other charges. Wallet top-ups may be subject to minimum amounts, fees, and limits as disclosed in the App.

8.5 Outstanding Balances. If a payment for a Ride or any other charge is not completed through an available payment method, the outstanding amount will be recorded against your account. The Company may restrict your ability to request new Rides until the outstanding balance is settled.

8.6 Errors and Adjustments. If you believe you have been charged incorrectly, you may submit a dispute in accordance with Section 12. The Company may adjust, refund, or re-charge amounts as reasonably necessary to correct errors.

9. Promotions and Discounts

9.1 From time to time, the Company may offer promotions, discount codes, or other incentives ("Promotions"). Promotions are subject to the specific terms and conditions applicable to each Promotion and may be withdrawn or modified by the Company at any time.

9.2 Promotions are for personal, non-commercial use only and may not be transferred, sold, or combined with other Promotions except as expressly permitted.

10. Ratings and Feedback

10.1 After each Ride, you will be invited to rate your experience and the Driver, and to provide feedback, for a limited period of time as disclosed in the App. Ratings and feedback help the Company maintain quality standards for the Service.

10.2 You agree that your ratings and feedback are not confidential and may be used by the Company in accordance with the Privacy Policy.

11. Safety and Emergency Features

11.1 The App includes an emergency ("SOS") feature that, when activated, transmits your location, time, and associated Ride information to the Company's monitoring team. You acknowledge that the SOS feature is a supplementary safety tool and that you remain responsible for contacting the relevant emergency services in an emergency.

11.2 You may use the ride-sharing feature to share your Ride details with a third party of your choosing. You are solely responsible for choosing the recipients of such information.

11.3 The Company uses reasonable efforts to maintain the availability and reliability of safety features but does not guarantee that any feature will be available at all times or that the Service will prevent any incident.

12. Customer Support and Dispute Resolution

12.1 If you have any questions, complaints, or disputes relating to the Service, including fare disputes, you may contact the Company through the in-app feedback feature or at 371737276@QQ.COM. Feedback submitted through the App is processed as a support ticket by the Company's team.

12.2 Fare Disputes. If you believe that a Driver has taken an unreasonable route or that a fare is incorrect, you may submit a dispute within a reasonable time after the completion of the Ride. The Company will review the dispute, including by comparing the estimated and actual route and fare, and may refund or adjust the fare as it reasonably determines. The Company's determination is final and binding absent manifest error.

12.3 Nothing in this Section limits your right to seek remedies through the courts or through any dispute resolution mechanism required by applicable law.

13. Intellectual Property

13.1 The App, the Service, and all content, software, designs, logos, trademarks, and technology associated with them are owned by the Company or its licensors and are protected by applicable intellectual property laws.

13.2 You are granted a limited, non-exclusive, non-transferable, revocable license to use the App and the Service for your personal, non-commercial use, strictly in accordance with these Terms. No other rights are granted to you.

14. Third-Party Services

14.1 The Service may rely on or integrate with third-party services, including mapping and navigation services, payment processing services, messaging services, and cloud infrastructure providers. Your use of such third-party services may be subject to the terms and privacy policies of the relevant third parties.

14.2 The Company is not responsible for the acts or omissions of third-party service providers, except as expressly provided in these Terms.

15. Insurance

15.1 The Company and/or Drivers may hold insurance policies applicable to the provision of transportation services, as may be required by applicable law or as the Company may arrange from time to time. Details of any such insurance will be disclosed in the App or upon request, to the extent required by applicable law.

15.2 You acknowledge that the Company's insurance arrangements, if any, do not replace or supplement your own personal insurance obligations, and that you remain responsible for any claims arising from your own negligence or misconduct.

16. Disclaimer of Warranties and Limitation of Liability

16.1 Disclaimer. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

16.2 Rides Provided by Third Parties. RIDES ARE PROVIDED BY INDEPENDENT DRIVERS WHO ARE NOT EMPLOYEES, AGENTS, OR REPRESENTATIVES OF THE COMPANY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY, OR DEATH ARISING FROM OR IN CONNECTION WITH THE PROVISION OF ANY RIDE, INCLUDING ANY ACT OR OMISSION OF ANY DRIVER OR THIRD PARTY.

16.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO THE COMPANY IN CONNECTION WITH THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED GHANAIAN CEDIS (GHS 100). NOTHING IN THESE TERMS SHALL LIMIT ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

16.4 Excluded Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) any damage you cause to a Driver's vehicle.

18. Termination and Account Suspension

18.1 You may stop using the Service and delete your account at any time in accordance with Section 4.6.

18.2 The Company may suspend or terminate your access to the Service, in whole or in part, at any time with or without cause and with or without notice, including if we reasonably believe that you have violated these Terms or applicable law, or that your continued use poses a risk to the Company, other users, or third parties.

18.3 Provisions of these Terms that by their nature should survive termination (including Sections 6, 12, 13, 16, 17, 20, and 22) shall survive any termination or expiration of these Terms.

19. Amendments

19.1 The Company may amend these Terms from time to time. We will notify you of any material changes through the App or by other reasonable means, and will update the "Effective Date" at the top of these Terms.

19.2 Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you should stop using the Service and delete your account.

20. Governing Law and Dispute Resolution

20.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict-of-laws principles.

20.2 Any dispute, controversy, or claim arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Ghana, and you and the Company irrevocably submit to the jurisdiction of such courts.

21. Notices

21.1 The Company may provide notices to you by any of the following means: (a) a notification within the App; (b) a message sent to your registered mobile phone number or email address; or (c) a notice published on the Waya website.

21.2 You may provide notices to the Company at 371737276@QQ.COM or by mail to the Company's registered address.

22. Miscellaneous

22.1 Entire Agreement. These Terms, together with the Privacy Policy and any other terms incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.

22.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

22.3 No Waiver. The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of such provision or of the right to enforce it later.

22.4 Assignment. The Company may assign or transfer these Terms, in whole or in part, without your consent. You may not assign or transfer any of your rights or obligations under these Terms.

22.5 Contact. If you have any questions about these Terms, please contact us at 371737276@QQ.COM or by mail at House Number 4, Tangerine Street, Near Splendia Homes, Tema, Greater Accra, Ghana.

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